Avaya IP Office: Overflow a Hunt Group to an Auto Attendant (Embedded Voicemail)

Introduction This How-To covers setting up a Hunt Group to Overflow to an Auto Attendant. I have personally tested these steps on R9...

Introduction

This How-To covers setting up a Hunt Group to Overflow to an Auto Attendant.

I have personally tested these steps on R9.1, but they should also apply to releases below this.

Steps (5 total)

1

Create your Group and Auto Attendant

Open the system’s configuration and create the Group the calls will go to first and the Auto Attendant that you want to forward the calls to. Turn off Queuing and Voicemail on the Group.

2

Create an Auto Attendant Short Code

Expand

Create a new Short Code as per the image.

Note:

Code: This has to be a number and cannot contain * or #

Telephone Number: AA: followed by the name of your Auto Attendant (case sensitive)

3

Create a Dummy User

Create a Dummy User and setup the Forwarding tab as per the image.

Note:

Forward Number: Set this to the Short Code you created in Step 2

4

Create an Overflow Group

Expand

Create an Overflow Group and add your Dummy User. Ensure that the Ring Mode is set to Sequential, otherwise this won’t work.

5

Add the Overflow Group to your Main Group

Expand

Add the Overflow Group into the Main Group’s Overflow tab and set the Overflow Time, Mode and whether you want it to Immediate Overflow if there are No Active Agents or not.

Conclusion

You should now be able to call the Main Group and after the No Answer/Overflow time is reached, it should now go to the Auto Attendant you have created.

References

• How To VoIP